How Can We Help?
WeaselWorks support starts right here. Most answers are only a click away: start with the FAQ or the Help built into the app, then try the quick fixes below.
Read the FAQ
Quick answers about pricing, your data, themes, phones and what Pro adds.
Help in the App
Click the Help button (?) at the top of WeaselWorks for the Guide, keyboard shortcuts and What's New. It's always there when you need it.
Step-by-Step Guides
Guides for installing, inviting your team, emails, sign-in and quick fixes, sorted by topic further down this page.
PRO
Priority WeaselWorks Support
WeaselWorks Pro comes with priority WeaselWorks support by email. Your Pro license comes with details of how to reach us.
Before You Ask
These quick fixes answer the most common WeaselWorks support questions. Most problems come down to a cache, an email setting or a missing member, so check these first.
Something looks out of date after an update
Clear your host's cache (for example WP Engine's) and any caching plugin, then hard-refresh your browser with Ctrl+Shift+R (Cmd+Shift+R on a Mac).
Notification emails aren't arriving
Go to WeaselWorks › Organization Settings and use Test Email. If it doesn't arrive, set up an email plugin such as WP Mail SMTP so your site can send email reliably.
Someone can't see their Workspace
Check two things in WP Admin: that their WordPress role is ticked under Organization Settings › Access, and that they're on the Workspace's Members tab.
WeaselWorks feels slow
Run the Speed Check in WeaselWorks › Organization Settings. It tells you whether the slowness comes from your server or the connection, with the numbers to share with your host.
The sign-in page goes to the WordPress login
That's on purpose. When a security or two-factor plugin is active, WeaselWorks steps aside and uses the normal WordPress login, so your site's protection keeps working.
A task or Board was deleted by mistake
Open Trash in the sidebar. Deleted tasks, buckets and Boards stay there for 30 days and can be restored with everything they held.
File Protection says Not Fully Private
Files still work, but right now anyone who has a file's link could open it without signing in. If your team shares everyday files, the risk is small. If you handle private or confidential files, fix it first; it takes about five minutes. Copy the folder's address from the File Protection card, then block it in your hosting account (look for Web Rules, Access Rules or Blocked Paths), or send your host the ready-made message WeaselWorks gives you. Then click Check Again until it says Private. Don't need it? Click × on the reminder to hide it. Keeping Attached Files Private ›
Files can't be added to a task
Files can only be added to tasks on Group Boards. Personal Boards are just for you, so they don't take files. Move the task to a Group Board to attach files.
Browse the Help Guides
Step-by-step WeaselWorks support guides, sorted by topic. Open a section to see all of its guides, or jump straight to the one you need.
Getting Started
Install WeaselWorks and set up your first Workspace.
People and Invitations
Invite your team, manage who can do what, and see who has signed in.
Emails
Edit the emails WeaselWorks sends and make sure they arrive.
Sign-In and Security
Sign-in choices, and how WeaselWorks works with security plugins.
New to WeaselWorks?
The Get Started guide takes you from install to your team's first Board.